Introduction to Problem Solving
Presenters : Charmaine Nadasan
Overview
Problems are a natural everyday occurrence of life. To suffer less from the tensions and frustrations they cause, we must learn how to deal with them in a wise, logical fashion.
If we accept the fact that problems will arise on a regular basis, for a variety of reasons and from a variety of sources, we can:
- learn to approach problems from a balanced point of view,
- learn how to anticipate problems before they develop, and
- prevent some of them from becoming larger problems.
Learning objectives
By the end of this event the attendee will:
- Understand the difference between a problem and a challenge.
- Understand why critical and analytical thinking leads to better decisions.
- List and explain the five steps to solving a problem.
- Avoid making excuses which lead to procrastination and reduce your effectiveness as a manager.
Content
The webinar will cover the following topics:
- Introduction to Problems and Challenges
- Introduction to Critical and Analytical Thinking
- Problem Solving and Decision-Making Systems
- Five Problem Solving Steps
- Tips for Engaging with Stakeholders
- The Value of Diversity
- Self-talk Excuses